Frequently asked questions about the MyMaritim programme

MyMaritim is the loyalty and bonus programme of the Maritim Hotels, with which you can collect and redeem points on your bookings with credit card guarantee for all Maritim Hotels and Partner Hotels in Germany as well as for the Maritim Hotel Amsterdam via www.maritim.com or in the Maritim Service Centre Reservation and receive numerous other benefits.

You are welcome to register on our homepage mymaritim.maritim.de/en or during your booking at www.maritim.com.

Unfortunately, it is not possible to participate in the programme without an email address.

No, the membership of MyMaritim is completely free of charge.

After a successful registration, the system will automatically provide you with your personalised membership number, which you can use in future to enjoy your benefits at www.maritim.com or in the Maritim Service Centre Reservation. Your membership number will also be transferred directly to the hotel in question when you book. In view of our ProEnvironment initiative, we save resources and do not issue a plastic card.

A membership with MyMaritim is worthwhile from the very first day! Immediately after signing up, you will have access to the best accommodation rates for all Maritim Hotels and Partner Hotels in Germany as well as for the Maritim Hotel Amsterdam and receive a welcome gift of 1,000 points (= 10 €), which you can redeem directly on your next new booking. You also benefit from three different status levels which, depending on the number of nights you have stayed per membership year, offer you even more exclusive benefits. You can find all the details in the MyMaritim programme overview.

Points can be collected and redeemed when booking with a credit card guarantee via www.maritim.com or in the Maritim Service Centre Reservation in Darmstadt by calling +49 (0) 6151 905-760 or sending an e-mail to info.res@maritim.com (Service hours Monday to Friday from 9 a.m. to 6 p.m.). For every full 1 € turnover booked via one of these two booking channels (minus redeemed points), you will receive 3, 5 or 7 points after departure, depending on your membership status. From the very first point, you can have your credit partially or fully credited directly during the booking process. You can enjoy these and all other status-related benefits at all Maritim Hotels and Maritim partner hotels throughout Germany and at the Maritim Hotel Amsterdam.

As a MyMaritim member, you collect the following points for every full euro spent (minus redeemed points) when booking a German Maritim Hotel, Maritim partner hotel or the Maritim Hotel Amsterdam via www.maritim.com or in the Maritim Service Centre Reservation, depending on your status on departure:

• Blue Member: Per 1 Euro = 3 points
• Gold Member: Per 1 Euro = 5 points
• Platinum Member: Per 1 Euro = 7 points

The points will be credited to your membership account after your departure.

The following overnight rates are excluded from scoring:

1. The room was not booked directly on the Maritim website or using the Maritim Service Centre Reservation Line, but was made directly in the hotel or through a third party provider such as travel agencies, tour operators, group organisers, online travel platforms, global distribution systems or using other external channels.
2. Rates that have been agreed upon for call-off contingents for events
3. Travel industry rates for employees in the travel industry, including crew rates
4. Journalist rates
5. Special rates for dealers and suppliers
6. Rates for employees, relatives and friends (Staff Rates, Family & Friends)

Yes, this is possible in several cases: 

• Once you receive 1,000 points as a welcome bonus for registering with MyMaritim. 
• If you have entered your birthday in the membership area on the MyMaritim website, you will receive
  Blue Member: 500 points
  Gold Member: 1,000 points
  Platinum Member: 1,500 points
  as a birthday present. 
• You also get points when you move from one status to the next higher by the number of nights you stay during a membership year. 
  Blue to Gold: 1,500 points
  Gold to Platinum: 2,500 points

Yes, you can collect points for a maximum of three rooms within one booking. However, as a MyMaritim member, you must stay in one of the three rooms yourself. 

No.

No, you have to register first in order to participate in the points programme.

Points are credited to the membership account directly on the day of departure.

At any time in your personal MyMaritim member account on the Maritim homepage. All transactions are listed individually in the ‘My points’ section. You will also be automatically informed of your current points balance and MyMaritim status after your departure. 

All transactions are listed in the “My points” section of the MyMaritim member area on the Maritim website.

The points will be credited directly after the stay. Should this not be the case, please write an email to the MyMaritim Service to mymaritim@maritim.de with the hotel name, the dates of your stay and the booking number.

You will only collect points for services booked in advance via www.maritim.com or in the Maritim Service Centre Reservation. We therefore recommend that you book additional services such as car parking, dinner, early check-in or late check-out directly with your overnight stay.

The points are valid for 24 months from the day on which they were credited. After that, they expire without replacement. Six weeks before the points expire, you will automatically receive a corresponding notification by email. However, you can view the points history, the accumulation date and therefore also the validity of the individual points (accumulation date plus 24 months) at any time in your member account at www.maritim.com in the “My points” section.

You can see how many of your MyMaritim points will expire first and on which date at any time on the "welcome page" in your MyMaritim member account. In addition, you will receive a notification in your personal email inbox at least six weeks before the relevant date that points may expire, so that you can have the opportunity to redeem the points in good time.

One collected point credit = one cent when redeemed. With every booking you make as a logged-in MyMaritim member on www.maritim.com or in our Maritim Service Centre Reservation (phone +49 (0) 6151 905-760, info.res@maritim.com (service hours Monday to Friday from 9 a.m. to 6 p.m.), you have the option of redeeming your collected points directly in the booking process from the first point without a minimum balance. The “oldest” points are always used first so that, in the best case scenario, points do not expire. The booking must have been made by the date the points expire, the travel period can of course be later, ideally within the next 12 months.

No, points can only be redeemed when booking an overnight stay.

Yes, paid cancellation fees will be credited retrospectively. Please send the hotel invoice to mymaritim@maritim.de.

Redeemed points will be credited back to your member account in case of cancellation and will retain their previous validity for 24 months from the date of collection. The expiry date of the points remains the same even in case of cancellation and re-credit. If a cancellation is made after the regular expiry date, the points in question will not be re-credited, as they will have automatically expired by the deadline.

No, the points expire automatically and without replacement 24 months after the credit date.

No, a cash payment is not possible.

At www.maritim.com after logging in to MyMaritim in the “Offers” section. Or sign up for our MyMaritim newsletter to receive all special offers and double points promotions directly by email.

• Blue: 0 to 9 nights stayed per membership year
• Gold: 10 to 29 nights stayed per membership year
• Platinum: 30 or more nights stayed per membership year

A membership year always begins individually on the day of registration and lasts 12 months. Example with a fictitious registration date: Registration on 23.01.2024 - end of the membership year would be on 22.01.2025.

A higher status is valid immediately after the change until the end of the current membership year, plus a further 12 months. For the status thereafter, the nights used in the previous membership year are counted. However, Blue status is always guaranteed as part of an active membership.

All status nights are valid for the current membership year. At the beginning of each new membership year, i.e. when the anniversary of the registration date arrives, all status nights collected to date expire and the count starts again at 0.

Please assign yourself a new password in the login area for members on the Maritim website. If this is not technically possible, please send an email to mymaritim@maritim.de.

Yes, at any time in the member area. It is important that you make changes yourself that are required for your identification in the programme. For example, if your surname has changed or there have been changes to the additional data you have entered

The best way is via email to mymaritim@maritim.de, via telephone from Monday to Friday on +49 (0) 6151 905-760 or you can fill in the corresponding contact form in the member area. 

If you would like to cancel your membership, please send us an email to mymaritim@maritim.de or use the contact-form in the member area.

You don't want to miss any special offers or double points promotions in the future? Please register for our newsletter in your MyMaritim member account in the “My preferences” section.

All details and further information about MyMaritim can be found in our MyMaritim General Terms and Conditions.