Frequently asked questions about the MyMaritim programme

MyMaritim is the loyalty and bonus programme of the Maritim Hotels, with which you can collect and redeem points on your bookings with credit card guarantee for all Maritim Hotels and Partner Hotels in Germany via www.maritim.comor in the Maritim Service Centre Reservation and receive numerous other benefits.

A membership with MyMaritim is worthwhile from the very first day! Immediately after signing up, you will have access to the best accommodation rates for all Maritim Hotels and Partner Hotels in Germany and receive a welcome gift of 1,000 points (= € 10), which you can redeem directly on your next new booking. You also benefit from three different status levels which, depending on the number of nights you have stayed per membership year, offer you even more exclusive benefits. You can find all the details in the MyMaritim programme overview.

No, the MyMaritim membership is completely free of charge.

After a successful registration, the system will automatically provide you with your personalised membership number, which you can use in future to enjoy your benefits at www.maritim.com or  in the Maritim Service Centre Reservation. Your membership number will also be transferred directly to the hotel in question when you book. In view of our ProEnvironment initiative, we save resources and do not issue a plastic card.

You are welcome to register on our homepage www.maritim.com or during your booking at www.maritim.com.

Unfortunately, it is not possible to participate in the programme without an email address.

Points can be collected and redeemed when booking via www.maritim.com or in the Maritim Service Centre Reservation in Darmstadt by calling +49 (0)6151 905-760 or sending an e-mail to info.res@maritim.com (Service hours Monday to Friday from 9 a.m. to 6 p.m.). For every full € 1 turnover booked via one of these two booking channels (minus redeemed points), you will receive 3, 5 or 7 points after departure, depending on your membership status. From the very first point, you can have your credit partially or fully credited directly during the booking process. You can enjoy these and all other status-related benefits at all Maritim Hotels and partner hotels throughout Germany.

MyMaritim allows only one personal membership account per person.

No, according to clause 1.1 of our Terms and Conditions, only individuals are eligible to participate in MyMaritim. Companies, associations and groups are excluded from participating in MyMaritim. Unfortunately, we cannot accept non-personalised accounts registered under a general company name without a correct name being provided and we therefore reserve the right to delete the accounts in question.

As a MyMaritim member, you collect the following points for every full euro spent (minus redeemed points) when booking a German Maritim hotel or the Maritim partner hotel via www.maritim.com or in the Maritim Service Centre Reservation, depending on your status on departure:

• Blue Member: Per 1 Euro = 3 points
• Gold Member: Per 1 Euro = 5 points
• Platinum Member: Per 1 Euro = 7 points

The points will be credited to your membership account after your departure.
 

The following overnight rates are excluded from scoring:

a) The room was not booked directly on the Maritim website or using the Maritim Service Centre Reservation Line, but was made directly in the hotel or through a third party provider such as travel agencies, tour operators, group organisers, online travel platforms, global distribution systems or using other external channels.

b) Rates that have been agreed upon for call-off contingents for events

c) Travel industry rates for employees in the travel industry, including crew rates

d) Journalist rates

e) Special rates for dealers and suppliers

f) Rates for employees, relatives and friends (Staff Rates, Family & Friends)

Yes, this is possible in several cases: 

• Once you receive 1,000 points as a welcome bonus for registering with MyMaritim.
• If you have entered your birthday in the membership area on the MyMaritim website, you will receive as a
  Blue Member: 500 points
  Gold Member: 1,000 points
  Platinum Member: 1,500 points
  as a birthday present.
• You also get points when you move from one status to the next higher by the number of nights you stay during a membership year. 
  Blue to Gold: 1,500 points
  Gold to Platinum: 2,500 points

Yes, you can collect points for a maximum of three rooms within one booking. However, as a MyMaritim member, you must stay in one of the three rooms yourself. 

Yes, the discounted MyMaritim member rates are exclusively linked to the MyMaritim member at the time of booking and apply to a maximum of three rooms at a time. Should the MyMaritim member not be travelling in person, or have booked more than three rooms for the same travel period, we reserve the right to subsequently adjust the rate in line with the number of rooms booked to the standard, daily individual or group rates, subject to the relevant booking and cancellation conditions.

No.

No, you have to register first in order to participate in the points programme.

You will only collect points for services booked in advance via www.maritim.com or in the Maritim Service Centre Reservation. We therefore recommend that you book additional services such as car parking, half board, early check-in or late check-out directly with your overnight stay.

Points are credited to the membership account directly on the day of departure.

The points will be credited directly after the stay. Should this not be the case, please write an email to the MyMaritim Service to mymaritim@maritim.de with the hotel name, the dates of your stay and the booking number.

Yes, paid cancellation fees will be credited retrospectively. Please send the hotel invoice to mymaritim@maritim.de.

One collected point credit = one cent when redeemed. With every booking you make as a logged-in MyMaritim member on www.maritim.com or in our Maritim Service Centre Reservation (phone no. +49 (0=6151 905-760, info.res@maritim.com, service hours Monday to Friday from 9 a.m. to 6 p.m.), you have the option of redeeming your collected points directly in the booking process from the first point without a minimum balance. The ‘oldest’ points are always used first so that, in the best case scenario, points do not expire. The booking must have been made by the date the points expire, the travel period can of course be later, ideally within the next 12 months.

Redeemed points will be credited back to your member account in the event of cancellation and will retain their previous validity for 24 months from the date of collection. The expiry date of the points therefore remains the same even if the booking is cancelled and the points are credited back. If a cancellation is made after the regular expiry date, the points in question will not be re-credited, as they will have automatically expired by the deadline.

No, points cannot be redeemed when making a booking change.

No, a cash payment is not possible.

No, points can only be redeemed when booking an overnight stay.

The points are valid for 24 months from the day on which they were credited. After that, they expire without replacement. Six weeks before the points expire, you will automatically receive a corresponding notification by e-mail. However, you can view the points history, the accumulation date and therefore also the validity of the individual points (accumulation date plus 24 months) at any time in your member account at www.maritim.com in the ‘My points’ section.

You can see how many of your MyMaritim points will expire first and on which date at any time on the ‘welcome page’ in your MyMaritim member account. In addition, you will receive a notification in your personal e-mail inbox at least six weeks before the relevant date that points may expire, so that you can have the opportunity to redeem the points in good time.

No, the points expire automatically and without replacement 24 months after the credit date.

• Blue: 0 to 9 nights stayed per membership year
• Gold: 10 to 29 nights stayed per membership year
• Platinum: 30 or more unoccupied nights per membership year

A membership year always begins individually on the day of registration and lasts 12 months. Example with a fictitious registration date: Registration on 23.01.2026 - end of the membership year would be on 22.01.2027.

The start date of your membership year depends on the date you registered. The date you register with MyMaritim marks the start of your membership year. You can find the date of your registration in your member account in the ‘My Points’ section under ‘Welcome Points’.

The upgrade to the next higher status level always takes place at the end of your stay, regardless of the length of your stay.

A higher status is valid immediately upon upgrade until the end of the current membership year, plus a further 12 months. By accumulating the required number of nights stayed in a membership year (10 = Gold, 30 = Platinum), you can extend your status for a further 12 months.

Yes, at the end of the current validity period, if you have not accumulated any or too few status nights (= nights spent at the hotel) during the current membership year. However, you are always guaranteed Blue Status as long as your membership remains active.

All status nights are valid for the current membership year. At the beginning of each new membership year, i.e. when the anniversary of the registration date arrives, all status nights collected to date expire and the count starts again at 0.

At www.maritim.com after logging in to MyMaritim in the ‘Offers’ section. Or sign up for our MyMaritim newsletter to receive all special offers and double points promotions directly by e-mail.

At any time in your personal MyMaritim member account on the Maritim homepage. All transactions are listed individually in the ‘My points’ section. You will also be automatically informed of your current points balance and MyMaritim status after your departure.

You can find it at any time in your personal MyMaritim member account on the Maritim website. In the ‘My Points’ section, look for the entry ‘Welcome Points’. This will show you your registration date.

Yes, at any time in the member area. It is important that you make changes yourself that are required for your identification in the programme. For example, if your surname has changed or there have been changes to the additional data you have entered.

Please assign yourself a new password in the login area for members on the Maritim website. After registering, and following any subsequent password changes, you will be able to set a new password again after 24 hours. Click on ‘Forgot password?’. You will shortly receive an email allowing you to reset your password. If this is not technically possible, please send an e-mail to mymaritim@maritim.de.

The best way is via email to mymaritim@maritim.de, via telephone from Monday to Friday from 9 a.m. to 6 p.m. on + 49 (0) 6151 905-760 or you can fill in the contact form in the member area. Please specify the relevant Maritim Hotel in your enquiry so that we can deal with your request as effectively as possible. If you have urgent questions regarding a booking, please contact the relevant hotel directly at weekends: To contact form of the hotels

If you would like to cancel your membership, please send us an e-mail to mymaritim@maritim.de or use the contact form in the member area.

You don't want to miss any special offers or double points promotions in the future? Please register for our newsletter in your MyMaritim member account in the ‘My preferences’ section.

All details and further information about MyMaritim can be found in our MyMaritim General Terms and Conditions