Download the MyMaritim General Terms and Conditions as PDF (valid until 14 October 2024)
You can read the General Terms and Conditions of the MyMaritim programme (valid as from 15 October 2024) in the following text.
Maritim Hotelgesellschaft mbH, based at Herforder Strasse 2, 32105 Bad Salzuflen, Germany (hereinafter referred to as “Maritim”) is the provider of the "MyMaritim" loyalty programme.
The Loyalty Programme is operated according to the terms and conditions set out below ("Programme Terms and Conditions"), unless expressly stated otherwise. By enrolling in the loyalty programme and by accepting loyalty programme membership services, you agree to the programme’s terms and conditions and the application of the associated member benefits. The programme’s terms and conditions form the exclusive basis for membership of the loyalty programme. It is the Loyalty Programme members’ responsibility to familiarise themselves with the programme’s terms and conditions and any future changes to the programme’s terms and conditions.
I. Participation in the Loyalty Programme
1.1 Eligibility to participate
1.1.1 Loyalty programme membership is free and available to any individual aged 18 years or older, having full legal capacity and who provides complete and correct information about him/herself when registering for the loyalty programme. Individuals may only have one member account per person. Employees of Maritim and its affiliated companies are excluded from registration.
1.1.2 The loyalty programme is offered in both German and English. Members shall ensure that they read and understand the terms and conditions of the loyalty programme, the point balance notifications and other company communications concerning the loyalty programme so that they are able to understand their rights, obligations and their loyalty programme status.
1.2 Membership status levels
1.2.1 Loyalty programme membership is divided into "Blue", "Gold" and "Platinum" categories in ascending order. Every participant receives Blue status when registering. For Gold and Platinum statuses, the conditions outlined in section 4.3 shall apply.
II. Registration for MyMaritim
2.1 Registration takes place via the Maritim homepage. As soon as the registration form has been filled out completely and correctly by a natural person with first and last name in Latin characters, the conditions of participation and the data protection guidelines have been read and actively confirmed and an e-mail address has been provided for verification, the participant will automatically be assigned a membership number and the status “Blue”. The registration must be actively confirmed in the verification e-mail sent to the e-mail address provided during registration by clicking on the corresponding “Confirm registration” button in order to activate the member account.
2.2 After confirmation of registration by email and receipt of the membership number in the corresponding welcome email, the member is entitled to make use of the programme content of Status Blue. In addition, the new member will receive an automatic one-off credit of 1,000 points to their points account. However, Maritim may refuse membership of the loyalty programme for good cause and cancel the automatic assignment of a membership number and the points credit. Reasons include, for example, the cancellation of a previous membership by Maritim for good cause (see section 3.4.6.2), an existing membership account (see section 3.1.2), or the incorrect or incomplete provision of personal data upon registration (see section 2.1).
III. MyMaritim membership
3.1 Member account
3.1.1 The member account is a personal account. The benefits of the loyalty programme, including collected points and status nights, are not transferable, unless expressly stated otherwise.
3.1.2 A member may not have more than one account under the loyalty programme at any time. Unauthorised member accounts can be deleted by Maritim without replacement, including all personal data, bookings, points and status nights contained therein.
3.2 Personal profile
3.2.1 The information provided by a member when registering for the loyalty programme or during membership is stored in a personal preference profile within the member's account. All information provided by a member in their personal profile must be valid and correct; the member is responsible for keeping the data in his/her personal profile up to date.
3.2.2 A member can independently enter and change their mobile phone number, birthday, email address or postal address in their personal profile on the Maritim website. For the smooth operation of the MyMaritim programme, members must keep their personal data up to date and complete.
3.2.3 The data and information that a member makes available to Maritim when registering for the loyalty programme and when redeeming points will be processed in accordance with Maritim’s data protection guidelines, to which the member will have already agreed when registering.
3.3 Communication in the context of membership
3.3.1 The submission of relevant information is important in order to be able to administer the loyalty programme and enable all members to maximise the benefits of their membership. Members will receive notifications about the loyalty programme in accordance with applicable law.
3.3.2 Notifications about the loyalty programme will be sent to members by e-mail to the email address listed in the member's account at the time. Messages sent to the email address on file are deemed to have been received one working day after they are sent. Members are responsible for keeping their email address up to date. Maritim assumes no responsibility for e-mails that are misdirected or undeliverable, or the consequences thereof, stemming from a breach of this obligation.
3.3.3 In the context of the programme’s operation, the members shall automatically receive the following communications by email:
a) Verification email
b) Welcome email
c) The member's revised account balance after each transaction, if points have been earned
d) Change of membership status in a higher level
e) Notification if points will expire imminently
f) Points credit for birthdays (if specified in the profile)
3.3.4 If a member has independently registered in the double opt-in procedure for e-mails for marketing purposes, that contain advertising and/or information about points campaigns etc., the company may, from time to time, send members these sorts of offers by e-mail. Members can change their personal information and communication preferences at any time through their personal profile on the loyalty programme website or unsubscribe from promotional newsletters. All the data that that the member stores here will be used exclusively for Maritim's own advertising purposes and will not be passed on to third parties at any time.
3.3.5 A member can use his/her personal login on the loyalty programme’s website to view his/her point balance, his/her account movements and update his/her personal data and preferences in the account profile.
3.4 Membership Termination
3.4.1 Membership termination due to inactivity
The member account will be automatically deleted after 24 months of inactivity (calculated from the time of the last points earned for a qualifying overnight stay). All as yet unredeemed points, as well as the membership status achieved, will lose their validity and can be neither reactivated nor transferred following deletion.
3.4.2 Termination of membership due to unauthorised information provided by the member
If the conditions for registration listed under points 2.1 and 2.2 have not been met, the member account will be cancelled by Maritim without notice and with immediate effect.
3.4.3 Termination of membership due to unauthorised booking behaviour
If a member repeatedly makes bookings for other people and uses their membership number to collect points without travelling themselves, Maritim will delete the membership account without notice and with immediate effect.
3.4.4 End of membership due to termination by a member
Members can cancel their membership account at any time. The termination will then take effect immediately, and the membership account and all points and status nights collected to date will be irrevocably deleted with immediate effect.
3.4.5 Termination for good cause
3.4.5.1 Regardless of a member’s status, Maritim can terminate a member’s membership at any time with immediate effect for good cause. “Good cause” includes, among other things, if:
a) the member is in arrears with regard to the payment of an invoice amount due for a participating hotel’s services despite being reminded
b) the member has behaved in an inappropriate, fraudulent, abusive or otherwise hostile manner towards the company or the participating hotel’s employees, customers or partners
c) the member has culpably breached the programme’s terms and conditions; or
d) the member has fraudulently claimed eligibility to earn or redeem points or to enjoy benefits.
The company’s rights to claim against the member shall remain unaffected and shall not be restricted by the programme’s terms and conditions.
3.4.6 Impact of termination of membership by Maritim
3.4.6.1 If Maritim terminates membership of the loyalty programme for good cause in accordance with Sections 3.4.2 and 3.4.3, all the member’s unredeemed points shall lose their validity without replacement and the member concerned will no longer be able participate in the loyalty programme in the future.
3.4.6.2 In the event that Maritim terminates a member's membership, the person concerned may not apply or sign up for loyalty programme membership again. Any member account that was opened in violation of the aforementioned regulation will be closed and the points earned on this account will lose their validity without replacement and with retrospective effect.
3.4.6.3 If a member account is deleted due to the member inactivity, the member can apply for membership in the loyalty programme again at a later date. Points and qualifying overnight stays that have previously expired will not, however, be re-credited to the new member account.
3.4.6.4 All membership statuses end when the membership is terminated.
3.5 Programme modification
3.5.1 Maritim reserves the right to terminate the MyMaritim loyalty programme at any time, remove or add certain benefit segments or change the value of points. Changes or additions to the programme will be communicated to the members by email and will also be published on Maritim’s website.
3.5.2 If Maritim terminates the programme, all unredeemed points will remain valid for 6 months after termination of the programme, after which time they lose their validity.
3.5.3 Availability and Changes to Benefits
3.5.3.1 All loyalty programme benefits and services are granted subject to availability and can be changed at any time without prior notice.
3.5.4 Eligibility for Receipt of Benefits
3.5.4.1 It is the member‘s responsibility to verify that they are eligible to receive these sorts of benefits or services from the loyalty programme under applicable laws and any guidelines relevant to the member for accepting benefits and inducements. Maritim does not carry out this sort of test.
IV. MyMaritim services
4.1 Registration
4.1.1 Registration for the loyalty programme is free of charge
4.2 Welcome points
4.2.1 After successful registration, the member shall receive an automatic credit of 1,000 points to his/her member account.
4.3 Status level
4.3.1 Following successful MyMaritim registration, the member is automatically given Blue status. Progressing to a higher status depends on the number of status nights within a membership year. A status night is a completed qualifying overnight stay as described under point 4.3.2. A membership year always refers to the day of registration plus 12 months. If the member achieves 10 status nights within a maximum period of 12 months after registration, he/she will be upgraded to Gold status; if he/she achieves 30 status nights within a maximum period of 12 month, he/she will be upgraded to Platinum status. If a member has reached the required number of status nights during a stay, this will only take place after departure and will apply to future stays.
4.3.2 Qualifying Overnight stays
For a "qualifying overnight stay" the following requirements must be met: An overnight stay at a participating hotel by a member who provides his/her membership number when making the reservation on the Maritim website or using the Maritim Service Centre Reservation Line and pays a qualifying rate in accordance with section 5.3.1.
If a member books several rooms, they can collect points for several rooms at the same time, but limited to a maximum of three rooms per night. The condition is that the member stays in one of the rooms themselves and that qualifying rates are paid by the member for all (maximum) three rooms. If the member has booked more than three rooms and has paid qualifying rates for them, the points are always credited for the room the member actually stays in him/herself and – if the rooms are in different categories – for two rooms in the highest category or, if inapplicable, simply for two other, randomly-chosen rooms.
4.3.3 Validity of the status level
In the case of active membership that has not been terminated, the member shall always receive the benefits of at least Blue Status. If the member has progressed to a higher status level within the current membership year based on the criteria outlined in Section 4.3.1, this status level shall apply until the end of the current membership year plus a further 12 months.
4.3.4 Expiry of status nights
The status nights collected in the current membership year always expire at the end of the membership year one day before the registration date for the programme. At the start of the next membership year from the registration date, the member has another 12 months to either confirm or increase the current status by utilising the required number of status nights. If this is not achieved, the status is reduced in accordance with the number of status nights achieved during this period after the expiry of the validity period listed under point 4.3.3. A promotion to a higher status, however, always takes place immediately after attainment of the requisite number of qualifying overnight stays.
4.4 Participating Hotels
The "Participating Hotels" are all Maritim Hotels and Maritim Partner-Hotels in Germany as well as the Maritim Hotel Amsterdam.
4.5 Earning Points
Depending on the status acquired, a member receives points according to the conditions in section 5.
4.6 Member Rates
In the password-protected member area of the Maritim website, members have access to special “member rates” for overnight stays, which they can only book on the Maritim website or in the Maritim Service Centre Reservation. These are labelled “For MyMaritim members only”, are subject to the booking conditions specified for the respective rate and require the member's membership number or e-mail address.
4.7 The Hotel’s On-site Services
If the member books a qualifying rate (description under section 5.3.1), they shall receive a 0.75 litre bottle of water upon arrival as well as a bathrobe/slippers on loan during their stay at a participating hotel. Accompanying adults in the member's room shall also receive a bathrobe/slippers on loan. If the member has Platinum status, they shall also receive a snack selected by Maritim upon arrival. If a member has booked and paid for several rooms, these benefits shall only apply to the room that the member will occupy him/herself.
4.8 Points credit for a birthday
If the member has independently entered the relevant birthday information in his/her MyMaritim member profile then, on his/her birthday, and irrespective of the bookings made on his/her member account, he/she shall automatically receive 500 points in the Blue status, 1,000 points in the Gold status and 1,500 points in the Platinum status.
4.9 Points Credited for Changing Status
If the requirements specified in section 4.3 have been met and the member progresses to a higher status, the member will automatically be credited 1,500 points for Blue to Gold and 2,500 points for Gold to Platinum in their member account on the day after acquiring the new status.
4.10 Early Check-in/Late Check-out
If a member has Gold or Platinum status, and they have booked a qualifying rate, they can, at no extra cost, occupy the booked room from 12 midday on the day of arrival and until 4 p.m. on the day of departure. This benefit is only granted upon prior request by the member and subject to availability.
4.11 Access to the Hotel's Wellness Facilities
If a member has Gold or Platinum status, and they have booked a qualifying rate as part of the corresponding hotel stay in a participating hotel, the member can use the hotel sauna and, if available, the fitness room daily at no extra charge.
4.12 Offers for members
In addition to the member rate, members also have the opportunity to take advantage of other offers at special prices on request and subject to availability in the specified booking and travel period. These are listed in the “Hotel deals” section of the member account.
4.13. Regional and local benefits
The participating Maritim Hotels offer individual regional or local benefits directly on site on request and subject to availability. These benefits may vary and/or be limited in time. The corresponding benefits can be used during the current stay and expire without compensation after departure if they are not used.
V. Earning points
Members can earn points for eligible transactions when booking one of the participating hotels on www.maritim.com or using the Maritim Service Centre Reservation Line.
5.1 Scoring System
5.1.1 Depending on the status acquired, members shall receive points for every full euro that is paid by the member on eligible transactions for a maximum of 3 rooms if the member occupies one of the three rooms themselves. Blue members receive 3 points per euro spent, Gold members 5 points per euro spent and Platinum members 7 points per euro spent. If the member has redeemed points credit, this amount will be deducted from the points-eligible turnover and will not be credited again. Points are awarded according to the status on arrival for the entire stay.
5.2 Eligible Transactions
5.2.2 Eligible transactions are only generated if booking qualifying rates for stays at German Maritim Hotels or Maritim Partner-Hotels as well as in the Maritim Hotel Amsterdam using the Maritim website or when booking by telephone using the Maritim Service Centre Reservation Line.
5.3 Qualifying Rates
5.3.1 A “qualifying rate” is the rate that a member has booked for an overnight stay in a participating hotel on the Maritim homepage or in the Maritim Service Centre Reservation and paid directly at the time of booking or at the hotel on site in accordance with the booking conditions and which entitles the member to collect points. The qualifying rates include all rates that can be booked on the Maritim website or using the Maritim Service Centre Reservation Line, unless they are described as non-qualifying rates underneath or in the rate description. Unless specifically stated otherwise, members receive the benefits of their status level valid on the day of arrival for stays at qualifying rates.
The following rates do not count as qualifying rates:
a) The room was not booked directly on the Maritim website or using the Maritim Service Centre Reservation Line, but was made directly in the hotel or through a third party provider such as travel agencies, tour operators, group organisers, online travel platforms, global distribution systems or using other external channels.
b) Rates that have been agreed upon for call-off contingents for events
c) Travel industry rates for employees in the travel industry, including crew rates
d) Journalist rates
e) Special rates for dealers and suppliers
f) Rates for employees, relatives and friends (Staff Rates, Family & Friends)
5.4 Crediting of points
5.4.1 Points are credited upon departure to the membership number given when booking. After departure, the member will automatically receive their updated point balance by email.
5.5 Cancellations
5.5.1 If a qualifying rate has been booked by the member and then cancelled, or in the event of a no-show without prior cancellation, the member will be credited points towards the cancellation costs paid by the member to Maritim in accordance with their membership status. To do this, the member must send a copy of their cancellation fee invoice to mymaritim@maritim.de. Status nights are not collected in the event of cancellation or no-show.
5.5.2 In the event of non-payment of cancellation costs despite a request with a reasonable grace period, Maritim reserves the right to deduct outstanding claims in whole or in part from the existing points balance.
5.6 Withdrawal of participating hotels
5.6.1 If a participating hotel withdraws from the loyalty programme (e.g. due to a change of operator), no more points can be collected for any stays and transactions at this hotel after the withdrawal, regardless of when the booking was made. As soon as the hotel has withdrawn from the loyalty programme, points can no longer be redeemed for bookings with this hotel made for after the hotel’s withdrawal. However, if points have already been redeemed for bookings that have already been made for after the withdrawal, this redemption shall remain unaffected and will not be rescinded (except in the event of a cancellation in accordance with Section 6.3).
5.7 Personal Earning
5.7.1 Only the member him/herself can earn points for qualifying transactions for his/her own member account. Points collected cannot be transferred to another member account.
5.8 Taxes
5.8.1 The points that the member earns by participating in the loyalty programme and other benefits under the loyalty programme may be taxable. The member is solely responsible for fulfilling all tax obligations arising from the loyalty programme as a result of the receipt or redemption of points and benefits, including the duty to explain/disclose such benefits.
5.9 Validity of Points and Point Expiry
5.9.1 Points are valid for 24 months from the date of crediting. After 24 months, the points expire automatically and become invalid if they have not been used for a booking within the validity period. The relevant travel period may be later. The individual validity of collected points is listed accordingly in the “My points” section of the member account. Maritim will also notify each member at least 6 weeks before their points are due to expire.
5.9.2 Once points have expired, they cannot be credited again; the member's ability to earn new points remains, unless the member's account has been deactivated.
5.9.3 Redeemed points that have been reactivated due to cancellation of the corresponding booking retain their original validity. Points that would have expired if unredeemed will not be reactivated.
VI. Reedeming Points
6.1 Points value upon redemption
6.1.1 A member may only redeem the points he/she has collected during the booking process on the Maritim website or using the Maritim Service Centre Reservation Line in the ratio of 1 point = 1 cent (EUR) and reduce any invoice amounts in this way. There is no minimum balance, redemption is possible from the 1st point. If the points balance exceeds the invoice amount, the points collected first will be used first.
6.2 A cash payout or voucher for points are not possible.
6.3 Re-crediting of redeemed points in the event of cancellation or a no-show
If the booking for which points were redeemed is cancelled in the Maritim Service Center Reservation, the points will be returned in full and will retain their original validity for 24 months from the date of earning. Conversely, in those cases in which no free cancellation was possible, the member must also pay the part of the cancellation costs for which a reduction in the invoice amount was previously intended by redeeming points. At the express request of the member, there is the option of paying cancellation costs in full or in part with the points balance, depending on the number of points. The above regulations apply accordingly in the event of a member's unannounced no-show.
VII. Amending the programme's terms and conditions
7.1 Maritim reserves the right to amend the programme’s terms and conditions and the conditions mentioned herein (such as the rules relating to points, benefits, perks, offers) from time to time in accordance with the following provisions:
7.1.1 Maritim can amend the programme’s terms and conditions at any time if this is necessary due to actual changes (e.g. of contact information), new technical developments or similar circumstances. Maritim will notify the members by e-mail at least 4 weeks before such a change comes into effect.
7.1.2 Maritim can also amend the programme’s terms and conditions mentioned herein in the event of a change in legal provisions or in the event of a change in jurisprudence affecting one or more provisions of the programme’s terms and conditions. In this case, the conditions concerned must be adjusted so that they correspond to the changed legal situation. Maritim will notify the members by e-mail at least 4 weeks before such a change comes into effect, unless it is legally, or for other legal reasons, obliged to implement the change(s) sooner.
7.1.3 Maritim can amend the programme’s terms and conditions if the changes do not, in breach of good faith, disadvantage the members and the members have the opportunity to object to the change. In this case, Maritim will notify members of the changes by email. If a member does not object to the changes in writing within 4 weeks, this shall be considered consent and the changes will take effect after the objection period has expired. When announcing changes, Maritim will expressly point out this consequence of a failure to object. If a member objects to a change, his/her membership can be terminated by ordinary termination.
7.1.4 In the event of changes to the programme’s terms and conditions, Maritim will always take appropriate account of the members’ legitimate interests. Claims for damages by members due to changes in the programme’s terms and conditions are excluded.
7.2 Unless otherwise stated, the updated version of the programme’s terms and conditions for participation in the loyalty programme will apply from the date of entry into force.
VIII. Termination of the loyalty programme
8.1 Maritim can, at its own discretion, terminate the loyalty programme with a notice period of three months for all active members or replace it with a similar loyalty programme. After the termination of the loyalty programme takes effect, a member cannot earn any points or claim any benefits from the loyalty programme. (except for the redemption of accumulated points in accordance with point 8.2).
8.2 Upon termination of the loyalty programme, all unredeemed points and unused rewards shall expire after 6 months without any compensation or replacement obligation or liability on the part of the company (see point 3.5.2).
IX. Privacy
9.1 The personal data that the members provide to Maritim is processed and stored in accordance with Maritim’s data protection guidelines.
9.2 All members must actively agree to Maritim’s data protection guidelines in order to participate in the loyalty programme and to receive the communication necessary for the programme’s operation.
X. Miscellaneous
10.1 German law shall apply, to the exclusion of the UN sales convention.
10.2 Maritim shall not take part in dispute settlement proceedings before consumer arbitration boards.
10.3 Should any one of the programme’s conditions be or become ineffective, the effectiveness of the remaining conditions shall remain unaffected.
Valid as at 15 October 2024